Often people do not use Word correctly because they do not understand how the program works. If people knew how the program worked, I believe that more people would use the myriad of features found in Word.
For those who are interested in learning some of those tricks, I have found a great resource posted by Charles Kenyon. The page includes a tutorial, downloads, helpful links, and a host of other aids.
The resources on this page are invaluable and I urge you to check them out.