Email Importance

I, like most other people I know, preform email triage. When I review the message in my inbox, I know which ones I need to respond to immediately and those that can wait. One of the things I have learned is that if I send an email regarding something that must occur by a particular time, I put, in the text of the email, the deadline that I need to hear back form the person as well as an explanation as to the deadline if necessary.

I don’t think my behavior is unusual. In fact, it seems in line with most of the people I deal with.

However, I have some clients who, every time they send me an email, they mark it as highest priority. This drives me nuts. Let’s be honest, not every email they send me is actually of highest priority. Further, I am not sure what they hope to accomplish by doing this. Turning the priority flag on certainly does not cause me to address the email any faster. Further, unless it is accompanied by some explanation in the email (which it never is) the fact that it is flagged as high priority really doesn’t tell my anything.

The other day the following comic showed up on my desk calendar. I think it perfectly encapsulates how I feel about this issue.

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